How to remove the device or account completely?

Open the user panel, select the device you want to delete and click the «Settings» tab.

There are two buttons at the bottom of this page: "Stop device monitoring" and "Delete device".

By clicking "Stop device monitoring" button the program will stop collecting logs on the monitored device. It will not remove the logs that have been collected.

The program has to be reinstalled if you want to restore its work on the monitored device.

By clicking "Delete device" button all the logs collected from this device will be deleted. There is no possibility to restore these logs. The program will be deleted too.

If you want to delete your entire account, remove all devices from the account and contact our technical support for complete the removal.

Have more questions? Submit a request

Comments