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Location updates does not refresh information

I´m not able to see in the map, the locations of the cell phone.

Can you help me?

 

thanks.
M

martin.ponce.1976

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Hello. 

You need to check, that geolocation is enabled on the target phone.

Phone's location is determined from several sources: Gps, Wifi and Cell towers.

Gps locations are the most accurate and can have the smallest range accuracy up to 5 meters.

Wifi locations are less accurate and can have values from tens to hundreds of meters.

Cell locations have the lowest accuracy from hundreds to thousands of meters.

Cell locations can come together with the WiFi or Gps locations by it's connection event.

 

If you are receive only cell locations, it means that the geolocation is disabled

 

Here is the instructions:

https://support.hoverwatch.com/hc/en-us/articles/209352325

Thank you

 

Rita 0 votes
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Again, I modified the interval time to get the location and now is not working.

It takes on every 30 o 40 minutes. Instead 5 minutes.

please corrrect it ASAP.

thanks.

M

Martin Ponce 0 votes
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