Have you had any response to this yet? I am having the same issue!!!! Very frustrating! This is one of the features I had required and it stopped working after the update
Screenshots appear all black when browsing is incognito mode....very frustrating!
This needs to be fixed as soon as possible!
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Yes, so I actually found out why because no one was helpful at all at Hoverwatch. Turns out that one of Google's updates, I believe it was Chrome version 65 made it so you can't screenshot anything in incognito mode. It's a privacy update that Google made. You can try it on your pwn phone...it will not allow you to take a screenshot when you are in an incognito browser.
I still see some of the screenshots even while in incognito mode and some appear black..
So what is Hoverwatch doing about this because I purchased this app so that I could see the activity when somebody is in Incognito mode.
Hoverwatch, the major reason for taking a subscription with your software was primarily to see activities when somebody goes incognito so if your software cannot capture screenshots in Incognito mode then it becomes useless.Are you doing something about this?
I have same problem