Is there an installed antivirus software on the monitored computer?
Then you need to disable protection and file scanning temporarily if you want to download and install Hoverwatch for Windows.
As we know some antivirus programs can add a spy software to their virus signature databases by mistake.
We recommend to add our app to your antivirus program’s Exceptions list to be sure that Hoverwatch for Windows will not by erased by antivirus program.
The process of adding an exception depends on the antivirus, but the basic parameters are the same for all.
In most antiviruses it is necessary to stop the protection temporarily and make the files and folder Hoverwatch for Windows trusted and exclude them from subsequent scans.
- Suspend or turn off antivirus program.
- Download and install Hoverwatch for Windows. This application is installed in the folder:
C:\Windows\System32\hwfld in 32 bit Windows version and in the folder
C:\Windows\SysWOW64\hwfld for 64 bit versions of Windows.
- Add our app to Exceptions list and excluded it from scanning. Guide about setting up exclusions for some antiviruses:
Eset / Nod32
- Activate or turn on antivirus protection.
It should be mentioned that in some cases you must show hidden and system files in Windows File Explorer settings.
If your antivirus has a built-in Firewall, it is necessary to allow the executable file hw.exe to gain access to the Internet from folder “Hoverwatch for Windows”.
What can you do if Hoverwatch for Windows does not work after adding exceptions and access permissions internet?
First of all, you need to contact Hoverwatch Support, and report the full name and version of your antivirus.
Have more questions? Submit a request.